Refund Policy

Subscriptions and cancellation

Premium is offered as a recurring subscription that renews automatically at the selected billing interval until canceled. You can cancel at any time from Account billing, or through the billing portal reachable from there. Cancelling stops future renewals; access normally continues until the end of the period you have already paid for, and cancelling by itself is not a request for a refund.

Purchases processed by Paddle

Web purchases are processed by Paddle, which acts as the Merchant of Record and is the seller of record on your payment. Refund requests for those purchases are handled under Paddle’s applicable buyer terms and refund process, together with any mandatory consumer rights that apply to you.

You can raise a refund request either with us using the contact below, or directly through Paddle using the billing portal or the receipt you received for the payment. Where a refund is approved, it is returned to the original payment method by Paddle, and any access granted by that payment ends.

Your statutory rights

Nothing in this policy removes or limits mandatory consumer rights that apply to you under the law of your country of residence, including any statutory right to cancel or to a refund. Where those rights apply, they take precedence over this policy.

Native purchases

If future Apple or Google subscriptions are offered, cancellation and refund requests will use the relevant store’s controls and policies.

Billing help

Billing questions: hello@omnivorian.com.